Refund Policy

We want returns and refunds to be straightforward while preserving every right available to UK consumers.

30-day returns and exchanges

You may return or exchange an item for any reason within 30 days after it is delivered. You do not need to give a reason when requesting a return. Contact us within the 30-day period so that we can approve the request and provide return instructions.

For an approved return or exchange, we pay the return shipping cost and provide a prepaid return label or an equivalent free return method. We do not charge a restocking fee.

Checking goods and condition

You may handle and inspect an item reasonably, as you would be allowed to do in a physical shop. If an item has been used or damaged beyond what is necessary for that reasonable inspection, we may address the resulting reduction in value only as permitted by law.

Faulty, damaged or incorrect orders

If an item is damaged, defective, not as described, sent incorrectly or missing parts, contact us promptly. Depending on the circumstances and your legal rights, we will provide a refund, replacement, repair or another appropriate remedy. These remedies are separate from, and are not reduced by, the voluntary 30-day return period.

Limited change-of-mind exclusions

Custom-made or personalised goods, perishable goods, gift cards, and sealed goods that are not suitable for return for health protection or hygiene reasons after they have been unsealed may be excluded from change-of-mind returns only where UK law permits. An exclusion never removes rights relating to faulty, damaged, misdescribed, incorrect or incomplete goods.

Refund method and timing

Approved refunds are returned to the original payment method. We process an approved refund within 10 working days and always within any shorter or otherwise mandatory refund deadline imposed by UK law. The payment provider or bank may need additional time to display the credit after it has been issued.

UK online cancellation rights

For qualifying distance contracts, UK consumers normally have a legal right to cancel within 14 days after receiving the goods without giving a reason. After notifying us of cancellation, the consumer normally has a further 14 days to send the goods back. Where the statutory cancellation right applies, refunds, standard delivery costs and return arrangements are handled within the time limits and on the terms required by law.

Nothing in this policy excludes, restricts or weakens rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other mandatory UK consumer law.

Cancellation before dispatch

Contact us as soon as possible if you wish to cancel before dispatch. If fulfilment can still be stopped, we will cancel the order and reverse or refund the payment. If it has already shipped, the return and statutory cancellation terms above apply.